HOW LONG DOES SHIPPING TAKE?
ORDERING PROCESSING TAKES 2-3 DAYS DEPENDING ON ORDER VOLUME IT CAN BE LESS. STANDARD SHIPPING TIME IS 2-3 BUSINESS DAYS. WE SHIP UPS STANDARD
DO YOU OFFER WHOLESALE
Not at the moment.
HOW DO I CHANGE OR CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our EASY RETURN POLICY
WHY WAS MY ORDER CANCELLED?
There may be several reasons why your order may have been canceled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.
In some cases, we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be canceled. If your order has been canceled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address. When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account.
RETURN POLICY
If you are unhappy with your purchase, please send it back to our distribution center within 14 days of the delivery date with a completed return slip. All merchandise returns must be unworn, unwashed, and still, have the original tags attached. We are happy to issue you a refund in the form of a Eleven22 E-Gift Card for use on a future purchase. E-Gift Cards never expire! If you choose to make a return at one of our locations, you will receive a store credit to use in-store. Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
To process a return, please follow these simple steps:
- Complete a returns request form (included in your original packaging Mail your return to:
ELEVEN22 Returns
PO BOX 1672
Richmond Hill, GA 31324
- Depending on the shipping method selected, your return may take several days to reach us. Please allow 5-7 days to process your return once it is received into our distribution center.
Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
